How do I place an order on Janymarcelle.com?
Buying an item on Janymarcelle.com is easy and secure. Select the item of your choice and add it to your basket by clicking on “Add to basket”. Then follow the payment instructions. Your credit card details will be securely requested at the end of the process. You can also place your order by telephone by contacting our customer service department on +331 89 70 77 26.
Are orders on Janymarcelle.com secure?
Yes, Janymarcelle.com is a secure platform, our site is secured using the latest encryption technologies, guaranteeing the protection of your data during your transactions.
What if I need help or advice with my purchase?
If you need assistance or advice, you can contact us via the online form or by e-mail at contact@janymarcelle.com.
Is my jewelry guaranteed?
Each piece of jewelry undergoes rigorous quality control. In the event of a manufacturing defect, you benefit from a one-year warranty from the date of purchase. This warranty covers manufacturing defects only, and does not apply to jewelry that has been modified or repaired elsewhere. Damage due to misuse or normal wear and tear is not covered.
I'm having problems using the site. What should I do?
Jany Marcelle cannot be held responsible for any damage arising from use of the site or access from territories outside France. If you encounter any problems, please contact our customer service department. We also reserve the right to correct any pricing errors after your order has been validated.
What are the delivery times?
Delivery times vary according to destination country. Here is a summary of delivery times and options: http://fedex.com
What shipping options are available on janymarcelle.com?
Online purchases made on Janymarcelle.com can be shipped internationally. Shipping costs vary according to destination.
How do I change my delivery address?
If you need to change your address after placing an order, please contact customer service as soon as possible. Incorrect addresses may cause delays.
What's the difference between a diamond's color and its clarity?
Color and clarity are personal choices. At Jany Marcelle, we only offer diamonds in G and F colors, and purities higher than VS, guaranteeing exceptional quality for every piece of jewelry.
How do I schedule an appointment for Jany Marcelle jewelry?
To schedule an appointment, please call us on +331 89 70 77 26 or fill in our online form.